FAQ's

General For Property Managers For Tenant Data Migration

× General For Property Managers For Tenant Data Migration
1

What is Realax?

Realax is an all-round cloud-hosted property management solution developed to streamline real estate agencies’ day-to-day business tasks. Realax is great for Property Managers/Real Estate Agents, Property Owners and even Accountants to help them perform various functions like: property listings, maintenance requests, routine inspections, payment collection and more. Realax brings all the stakeholders in ONE convenient place to make the property management job easier and more efficient.

2

Will my data be secure?

Realax is developed using world-class technology with enterprise-level security measures maintaining the integrity of your data. We make sure that no data is stored on any local computers or hardware system. We’re always running security tests and keeping an eye on the latest security advances so we can ensure a high quality user experience.

3

Will my data be accessible across multiple devices?

Yes, we use cloud technology allowing your data to be accessible on multiple devices such as mobile, laptop, tablet and desktop.

4

How do I cancel my subscription?

You can contact us at anytime to cancel. You can choose for the cancellation to take effect at the end of your billing cycle or immediately. Please note that even if you choose to cancel your service immediately, the monthly charge for your current billing cycle will not be refunded. You will simply be allowed continued use of the app until the last day of your billing cycle.

5

What happens to my data if I cancel my Realax subscription?

If you decide to cancel, your data will be safe with Realax. You can contact a member of the support team to export all your data once you’ve cancelled.

6

Who should I contact if I experience a technical glitch or have questions about a specific feature?

We’re building the Realax Help Center, a special knowledge base filled with videos, how to guides and our latest release notes, so you have everything at your fingertips anytime you need it. Our website also has a dedicated online chat support and you can even message a member of the support team from within the app. You can also email your questions to support@realink.com.au and one of our Product Specialists will be in touch.

7

Do you offer any training?

Realax mobile and desktop applications are user-friendly and intuitive, developed with an enhanced user experience in mind. We have a comprehensive knowledge base (Realax Help Center) full of videos, how to guides and quick navigation guides to help you accomplish tasks inside the app. However, should you need more in depth 1-on-1 training, we can arrange webinars or Zoom conferences to walk through the app with you and answer your more specific questions.

8

Does Realax software integrate with other software applications?

Realax is designed to be a standalone solution supporting end-to-end property management business requirements. However, should your business require a specific integration with other software (such as Xero for example), we would be happy to discuss and decide on a timeframe to implement depending on the scope of work involved. We are a customer-focused company and that means we listen and aim to serve you as best as we can.

9

How do I request a feature that’s not yet developed in the Realax?

Great! We LOVE suggestions and we want to do right by our customers and users. Please send through any feature requests to our email: support@realink.com.au or click on Give us Feedback right from within the app in the Profile area.

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1

How do I change/upgrade my subscription plan?

Upgrading your subscription plan with Realax is extremely easy! Your plan options are visible from your Business Account section in the Profile area. Select the new desired plan depending on your requirements and it will be effective right away. For any concerns, simply message a Realax Administrator using the Inbox feature or email us at support@realink.com.au

2

Can I send automated notifications to tenants and property owners?

Yes! The Realax triggers emails and notifications when specific actions happen. Most functions such as Inspection Reports, General Maintenance requests and Online Rental Applications trigger automated emails and notifications to the relevant individual that needs to see them or take action on them.

3

I manage more than 200 properties. Can Realax support my business needs?

Absolutely. The Realax supports an UNLIMITED number of property listings under our Custom Plan for large real estate businesses. Contact Us and one of our Product Specialists will be in touch with you to set you up.

4

Can I manage properties that aren’t currently available for rent?

Yes! You can manage all kinds of properties, including those that aren’t available for rent. By selecting the property status to be “Unpublished”, the property listing won’t be visible to any Realax users.

5

How do I schedule a routine inspection for a property?

When you login to your Business Account, you will be able to access a Calendar. From there, you can add/manage any event including an inspection. Regular notifications will be alerted by the Calendar for all scheduled jobs as well as events.

6

What types of properties does Realax support?

Realax supports all types of properties including but not limited to: units, apartments, townhouses, independent houses, commercial units, etc.

7

Can I give other users access to my Business Account?

Yes! You can add Property Managers and/or Accountants . There’s no limit to the number of users you can grant access to.

8

How many property managers can I give user access of my account to?

There’s actually no limit to the number of Property Managers or Accountants that you can grant user access to your Business Account.

9

How do I manage my payment details? Are they secure?

In order to easily start paying out third party service providers (such as maintenance service providers) and to make sure your Realax subscription stays active, you can save your bank account/credit card details in the Agency Bank Details section under Company. Realax is highly secure and the integrity of the information you provide will always be maintained.

10

Can I process batch payments to multiple creditors?

You can generate ABA files through the Realax softwrae and submit them to your Bank for processing batch payments to several property owners at the same time. The complete process is compliant with the requirements of the real estate industry.

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1

I’m new to Realax, how do I add my business details?

You can list your third party service provider business with Realax by first registering and creating your account. Click HERE to create your new account in minutes. Once you’ve successfully created your account and are logged in, you can create your business page by clicking on Property maintenance service from the Profile area and then selecting the relevant category and sub-category to list your service in. Follow all the prompts until your business is listed as a third party service provider!

2

How will I receive maintenance and urgent repair requests?

As a registered Property maintenance service provider listed within the Realax app, you’ll be able to receive requests for quotes from Property Managers/Real Estate Agents for a particular property’s general maintenance or urgent repair requests. You’ll receive these requests directly to your email or number mentioned in your listing.

3

Do I have to update my payment details to receive payments for my services?

We recommend that you specify your bank payment details in your business listing. These details won’t be visible to anyone but the Property Managers and will be used to payout your invoices after the work orders are successfully completed.

4

How do I remove my business listing from the app?

You can remove your business listing temporarily by marking it “offline” which will make it invisible to other app users. If you want to remove it completely, you can email us at support@realink.com.au and we’ll help you remove your listing from the directory. Removing your business details or putting yourself “offline” will remove your visibility to any property managers or tenants that are trying to find local maintenance service providers to request quotations for general maintenance or urgent repairs.

5

Is there any way to highlight my business listing as a “preferred provider” in your app?

Currently, we don’t have this function to highlight a specific service provider as “preferred” but we may do this in the near future! Stay tuned and we’ll let you know when it’s becomes a new feature.

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1

Why should I use the Realax app?

Realax gives you, the Tenant, a simple-to-use app to perform many functions right within the app such as:
-Submit rental applications
-Browse available listed properties
-Communicate with your property manager/real estate agent
-Request general maintenance and/or urgent repairs And all that is accessible on any device, any time, any where!

2

Are my private documents (i.e. ID & Supporting documentation) safe?

Yes, we take security very seriously. Your documents and data will be treated with utmost safety. We implement enterprise-level security for our application and the integrity of the information provided is maintained at all times.

Haven’t got your answer? Contact our support now

1

Do you support Data Migration?

Yes, we can help with your data migration when you move to Realax. It’s free and all that we need from you are your files in the right format. Acceptable file formats are : .csv, .pdf, and .xls files. It usually takes 3 business days for complete data migration, and our support team will keep you posted on any delays from the expected time frame if any.

2

What software can you migrate for me?

We can migrate your data from the following products:
-Property tree
-Property me
-Console
If your property management software is not listed above, please contact us and we will try to assist you.

3

What if I require more data to be converted?

If you need to migrate additional data that is not listed above, a custom migration is required. For custom data migrations, we will contact you to arrange a personalised quote.

4

What information should I prepare before the migration process?

Before starting your data migration, please have the following information on hand:
-Your company and contact details
-Your existing data file, including login credentials (Username and passwords)

5

Is there anything I shouldn't do during the conversion process?

We advise you not to enter any new information during the conversion process. Any new data you enter into your existing file will not be present in your new converted file.

6

I want to start a data migration. Where do I start?

1. Simply contact us at support@realink.com.au or live chat on the website. Enter your details to request for data migration service.
2. Once we confirmed your detail, we will initiate the data migration process. Once completed, we will invite you to review the results.
3. Once you have confirmed you are happy with your migrated data, we will transfer ownership of your account to you.

7

How long will it take to transfer my data?

The data migration process normally takes three to five business days to complete. If you have a particularly large file, please allow extra time for us to process your data.

8

Can I start using my new Realax software before my data migration is complete?

We don’t advise you to enter data while a migration is taking place as it may interfere with the migration process.

Haven’t got your answer? Contact our support now